Project Is Closed, Software Life Cycle Is Not

As stated in our software development contract, a software project is closed when Quality is acceptable. That means that 95% of functional Requirements from SRS do not have any Defects.

Since 100% Quality is not attainable, Deliverables have many more Defects than you or our testers can reveal in a limited amount of time. Project acceptance criteria is a situation when Deliverables do not have critical Defects that block product release.

We provide defect removal service free of charge during one calendar year after project completion. Such service includes removal of any Defects you find in Deliverables.

There is a difference between Defect removal and support services. We do not provide support services, which include server administration, end-user support, search engine optimization, etc.